As the world has responded to the COVID-19 pandemic, there has been a dramatic shift from offline to online. Consumers are relying on the digital world more than ever and businesses are forced to adapt their strategies to unprecedented changes in both user behaviours and website traffic.
The ability to adapt and even accelerate your CX strategy is what will define your position in this “new normal”. A vital part of your CX approach lies with user feedback as the foundation to understand potential and existing customers’ needs, as well as to drive revenue growth and loyalty.
In this webinar, HelloFresh will discuss their CX strategy in the Covid-19 era, their approach to collecting and extracting customer insights to drive customer-centric growth, and the steps they have taken to prepare for the future economic outlook.
Usabilla and Chattermill work together with brands such as Skyscanner, JustEat and Trainline to offer market leading user experiences.
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International Head of Voice of the Customer at HelloFresh